Terms and Conditions for Private Customers

General information about us

ANTIDARK ApS
Damgaardvej 2
5500 Middelfart
CVR no.: 40373586
Tel.: +45 6341 8888
E-mail: shop@antidark.dk

The following terms and conditions apply to all purchases made on our website. We therefore recommend that you read the terms carefully before shopping with us.

Payment

ANTIDARK accepts online payments with: Dankort, Visa/Dankort, Visa, MasterCard and MobilePay. We do not charge any transaction fees on your purchase.

Payment for your order will be deducted from your account when the order is dispatched from our warehouse, unless otherwise agreed or stated in your order.

ANTIDARK uses a secure payment server that encrypts all information.

When you have placed an order at www.antidark.dk, you will automatically receive a confirmation of receipt of your order by e-mail.

Shipping and delivery

We ship your order to a parcel shop in Denmark. Please note, however, that we do not ship to Greenland and the Faroe Islands or to countries other than Denmark. All items are delivered with GLS unless otherwise agreed. Longer delivery times may be expected for non-bridge-connected islands.

The expected delivery time is 1–2 business days. Orders placed on weekdays before 12:00 will be dispatched the same day. Orders placed later will be packed and dispatched on the following business day. Orders placed during weekends, public holidays and holiday periods will be dispatched on the first following business day.

If an item is on backorder, you are welcome to call us so we can inform you about the delivery time for the product. You can always track your order via the track & trace link you receive by e-mail when we have dispatched your order.

If the parcel is not collected from the parcel shop and is instead returned to us, we will deduct the shipping cost, including the return shipping cost, from the total amount refunded to you.

Due to the fragility and/or size of the item, it may be necessary to deliver your order on a pallet. Pallet deliveries are not delivered to parcel shops, but only to private or business addresses, and a signature is required upon receipt. Pallet deliveries are delivered kerbside, and we ask you to ensure that the carrier can easily access the delivery location. Kerbside deliveries must be placed on a solid surface and are therefore not delivered on grass or gravel, as this may affect the condition of the item. If your order is delivered on a pallet, we will inform you of this.

Prices

All amounts shown on the website are stated in Danish kroner (DKK), including 25% VAT and excluding delivery costs. Shipping prices apply to orders for delivery in Denmark and do not include Greenland and the Faroe Islands.

We offer free shipping on purchases from DKK 500. For purchases of DKK 499 or less, shipping costs DKK 60.

Discount codes and other discounts cannot be used on items that are already reduced and cannot be combined with other discounts. Discount codes are personal, cannot be transferred and cannot be exchanged for cash.

Returns and right of withdrawal

At ANTIDARK, we offer you an extended right of withdrawal of 30 days, valid from the day you receive your order. This gives you the opportunity to experience our products in your space so you can be completely sure that they meet your expectations.

Right of withdrawal

As a private customer, you have a statutory 14-day right of withdrawal when shopping online at ANTIDARK. In addition, ANTIDARK offers an extended return period, giving you a total of 30 days from the day you received the item.

If you wish to withdraw from all or part of your purchase, you can use our digital withdrawal function here: [Fortryd aftale].

Once you have completed the form and clicked “Confirm withdrawal”, we will send you a receipt by e-mail as documentation that we have received your withdrawal.

To make use of the extended return period, you must register your withdrawal/return and send the item back to us no later than 30 days after receipt.

Returns

When returning an item, it must be securely packaged. We recommend returning the item in its original packaging and ensuring that no labels or tape are attached directly to the product’s original packaging.

You are responsible for the return shipping costs unless otherwise agreed.

You can return the item by purchasing a GLS return label through us, arranging the return shipment yourself via a shipping company of your choice, or delivering the item to our warehouse address during our opening hours.

Return address:
ANTIDARK (Warehouse)
Sjællandsvej 2
5500 Middelfart

We do not accept parcels sent cash on delivery or parcels sent to parcel shops or post offices.

Once we have received the returned item, we will refund the amount to the same payment method used for the purchase. We may withhold the refund until we have received the returned item or until you have provided documentation that the item has been returned.

If you decide that the product is not right for you, you must therefore notify us within the 30 days via our return form. If you have any questions, you can contact us at shop@antidark.dk or by phone at +45 6341 8888.

How to return an item

Notification of return: Complete the return form on our website no later than 30 days after you have received your order. It is important that your return is registered so that we can process the returned item when it arrives at our warehouse — regardless of whether you send the item back to us or choose to deliver it directly to our warehouse address.

When you complete the return form, you have three options for return shipping with us:

• Order a GLS return label from us, which you will receive by e-mail. The cost is DKK 60 per parcel.
• Arrange your own return shipment via another shipping company.
• Deliver your return shipment to our warehouse address in Middelfart during our opening hours.

Please note that once you have completed the return form, the product must be sent back to us or delivered to us within 14 days.

Pack the item: Pack the item securely, just as when you received it, and include your order number. Please note that the product must be in the same condition as when you received it, and that it must be packed in the original packaging.

Attach the return label: If you have chosen to purchase a return label through us, you will receive an e-mail with a QR code. Scan the QR code and your return label will be displayed. Print your return label and attach it to the outer packaging on top of the original shipping label. If you do not have a printer, you can show the QR code at your GLS parcel shop, and the staff will print a label that must be attached to the parcel.

If you arrange your own return label through another shipping company, you can purchase a return label as soon as you have completed the return form. The parcel must be sent to the following address:

ANTIDARK (Warehouse)
Sjællandsvej 2
5500 Middelfart

Then print your return label and attach it to the outer packaging on top of the original shipping label. If you are unable to print your return label yourself, you can check whether your local parcel shop can help you with this.

Handing in your parcel: Go to a parcel shop and hand in your parcel.

If you wish to deliver it directly to our address, please remember to complete the return form beforehand. The item can be delivered during our opening hours, and when you arrive, simply speak to a member of staff — they will help you receive your returned item. Our warehouse address is:

ANTIDARK
Sjællandsvej 2
5500 Middelfart

Refund: Once we receive the item and confirm that it meets the return conditions, we will refund the full purchase amount to the original payment method. We strive to process your refund as quickly as possible. However, you can expect it to take up to 7 business days from receipt of the returned item until your refund is completed.

If you have any questions about return shipping, you are always welcome to contact us.

Additional information regarding returns

Please remember to register a return via our return portal, regardless of how you wish to return your item.

To ensure a full refund, the item must be returned unused and in the original packaging so that a new customer can enjoy it in the future. Items returned damaged, used or in a condition that clearly indicates that they have been used beyond what is necessary to determine the nature, characteristics and functioning of the item may result in a refusal of refund or a deduction for diminished value.

It is also important that the original packaging is not damaged and that labels are attached to the outer packaging.

We do not accept parcels sent cash on delivery or parcels sent to post offices and parcel shops.

Please note that the right of withdrawal does not apply to items that are custom-made or adapted to individual needs.

We reserve the right not to refund orders where the above requirements have not been met.

Parcel dimensions

If you order a return label through us, please note that the parcel dimensions must comply with the following three requirements:

• 200 cm on the longest side
• Length + circumference must not exceed 300 cm
• 20 kg

If you have special parcels or large parcels that you wish to return, please note that the shipping price may differ.

Please also pay extra attention if you wish to return a 1.9 m Designline Track. It must be packed exactly as it was when you received it, as it is particularly fragile during shipping.

Exchange

If you wish to exchange your item for another product, you must return the item you do not wish to keep and order the desired item on our website. Follow the steps above to return your item correctly.

Cancellation of an order

If you need to cancel an order, this can be done as long as the order has not been dispatched from our warehouse. To cancel an order, please contact us by phone at +45 6341 8888 or by e-mail at shop@antidark.dk.

If your order has been dispatched from our warehouse, you can instead make use of the 30-day full return period. Read more under the section “Returns and right of withdrawal”.

Complaints

In accordance with the Danish Sale of Goods Act, we offer a 2-year right of complaint on products. For extended warranty, please refer to the data sheet for the individual products. The right of complaint applies to defects in materials and/or workmanship.

Although we always pack items with the greatest care, we ask you to check the contents of the parcel upon receipt. It is important that you check for faults and defects and whether you have received the correct item. If the parcel and/or its contents are damaged upon receipt, we ask you to create a complaint within a reasonable time. We consider a complaint submitted within one month after the defect was discovered to be timely. If the complaint is justified, we will replace the item at no extra cost. Please note that the right of complaint does not apply to faults or damage caused by incorrect use of the product.

How to submit a complaint

Send us an e-mail: If you have a complaint, it is easy to get in touch with us. Send an e-mail to shop@antidark.dk. Attach photo or video documentation of the issue you are experiencing as well as a copy of your order confirmation. This will help us understand the situation better and speed up the process.

Contact us by phone: If you need to speak to us before submitting your complaint or if you have any questions, you are welcome to call us at +45 6341 8888. Our team is ready to assist you with guidance and support.

Receive a quick response: We strive to respond to all inquiries within 24 hours during our opening hours, but during some periods it may take up to 5 business days. Your satisfaction and trust are important to us, and we work hard to ensure that your experience with ANTIDARK is positive, even when unforeseen issues arise.

Please note: The item being complained about must not be returned to us unless this has been agreed with you.

Privacy policy

When you purchase an item and provide information yourself, we receive your customer data. As data controller, we process your personal data securely and confidentially. Your personal data is only used and stored for the purposes for which it was collected.

Personal data is registered with ANTIDARK and stored for as long as necessary for the purposes for which it was collected, or for as long as required by law.

We use third parties to process some of our information, including in connection with our shipping handling, which has not been developed by ANTIDARK. We have entered into data processing agreements with our partners as a guarantee that they comply with the applicable rules on the protection of personal data.

Click the privacy policy link to read about why and how we securely store your personal data.

Complaints options

If you wish to make a complaint, please send an e-mail to shop@antidark.dk or call +45 6341 8888 to contact us.

If you have a complaint and we are unable to find a solution together, you can use one of the following options to complain:

• The Centre for Complaint Resolution, via the complaints portal at Nævnenes Hus. Go to the complaints portal.
• The Centre for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
• If you are a consumer residing in another EU country, you can submit your complaint via the European Commission’s online dispute resolution portal. Go to the EU complaints portal.

Changes

We may change or update our terms and conditions unilaterally at any time. Any update will be displayed on our website www.antidark.dk, and as a customer, it is your responsibility to stay updated on this. If you have any questions about the changes, you are always welcome to contact us.