Frequently asked questions
Read about our most frequently asked questions here.
If you don’t find the answer to your question, feel free to contact us via email, phone, or chat. We’ll get back to you within a few hours during our opening hours.
General questions about
PRODUCTS
Yes, you can shorten your track. In fact, it’s quite simple.
To make it as easy as possible for you, we’ve created a guide that you can find here: Shortening the Designline track
The Designline adapter can support a load of up to 5 kg per adapter. If you have a lamp weighing around 5 kg to attach to the adapter, make sure that the Designline track is properly installed.
We’ve made it as easy as possible for you by creating a guide on how to mount them correctly.
Click the link here and follow along: How to mount Designline spots
Note: Remember to use a screwdriver with a 5 mm head.
- Tube Pendant: A longer version of the Tube Spot, made of steel with a powder-coated finish, giving it a slightly rougher texture. A canopy is not included.
– Dimensions: H: 40 cm, Ø: 5.5 cm. - Tube Flex Pendant: Features a finer coating/finish and includes a canopy. You can also use additional accessories like front rings and a honeycomb filter with this model.
– Dimensions: H: 35 cm, Ø: 6 cm.
Our pendants with cords or wires are always 3 meters long. You can easily adjust them to suit the height of your ceiling.
Dim-to-warm is a feature that allows you to dim the light in your lamp. As the light is dimmed, the color temperature becomes warmer (more yellow or orange).
This type of lighting is ideal for creating a cozy atmosphere in your home.
The choice between integrated LED and GU10 depends on the look you want to achieve in your home. Integrated LED offers a more modern expression, while GU10 provides more traditional options.
If you’d like to learn more about the differences, read here: Light Sources: Integrated LED vs. GU10 | ANTIDARK.
ANTIDARK’s LED lamps come with a built-in chip that directly emits light when powered. If this needs to be replaced, it is important that the work is carried out by a professional, authorized electrician.
We’re happy to assist with this. Feel free to contact us for more information.
Lamps that do not have an integrated LED light source are delivered without a light bulb. Therefore, a compatible light bulb must be purchased separately, unless otherwise specified.
Lamps and light sources need to be kept clean so that dust and dirt do not reduce the light’s intensity.
Wipe the lamps occasionally to remove dust. This applies to the entire lamp. This also extends the lamp’s lifespan, as dust can settle on the light source and shorten its life.
Always remember to wipe the lamps with a dry cloth – never with a wet cloth.
If there are grease stains on the outer part of the lamp, they can be removed with a soft cloth dampened with lukewarm water. Never use cleaning agents with abrasives or solvents.
At ANTIDARK, we take pride in delivering products that are not only aesthetically pleasing but also meet the highest safety standards. As part of our commitment, we comply with the requirements of the EU’s General Product Safety Regulation (GPSR) and the Low Voltage Directive. READ MORE ABOUT PRODUCT SAFETY
Information for
PRIVATE CUSTOMERS (B2C)
You can read our terms and conditions by clicking on this link: Terms and Conditions | ANTIDARK.
Here, you will find information about payment, delivery, warranty, and much more.
If you are shopping as a private customer, we deliver to parcel shops in Denmark.
We strive to ship your order on the same day it is placed, ensuring delivery within 1–2 business days in Denmark.
Read more about our Delivery Options.
We deliver with GLS to parcel shops in Denmark.
Yes, you can track your order as soon as it has been shipped. You will receive a track & trace number via email, which you can use to follow your package.
Have you experienced an issue or defect with your product?
We are here to help. Read about our warranty claim process here: Complaint and support
In accordance with Danish consumer law, you have a 2-year warranty on all our lamps.
Additionally, we offer a 5-year guarantee on our products with COB (Chip on Board) technology.
You are always welcome to contact our customer service if you have any questions or need assistance.
Find our contact information here: Contact Us | ANTIDARK.
If you wish to change or cancel your order, please contact us as soon as possible.
We will do our best to accommodate your request, but please note that it may not always be possible if the order has already been processed.
Yes, it is completely safe to shop on our website.
We use the latest security protocols to protect your personal information and ensure a secure payment process.
All products are available under the Collection tab. The data sheets include specifications such as Watt, Lumen, CRI, Kelvin, and more.
You can contact us by email (shop@antidark.dk), phone (+45 6341 8888) or chat (see chat in the below right corner).
Our opening hours are:
Mon. – Thurs.: 8AM – 4PM
Friday: 8AM – 2:30PM
Information for
BUSINESS CUSTOMERS (B2B)
You can read our terms and conditions by clicking on this link: Terms and Conditions | ANTIDARK.
Here, you will find information about payment, delivery, warranty, and much more.
Click on BUB LOGIN in the upper right corner, after that click on My account to register as a customer.
After that you will receive emails from us with more information.
Once your registration has been confirmed by us, you can log in and place your order.
On this page you can read about the technical specifications, such as Kelvin, CRI and lumen: https://antidark.dk/en/inspiration/
To Denmark: We strive to deliver from day to day, unless otherwise agreed. Provided that the order is submitted before kl. 12.
Abroad: If your order is to be delivered outside Denmark, you will have to expect a delivery time of 4-6 days.
According to the Danish Sale of Goods Act, you have a 2-year warranty on all our lamps. We have also chosen that you get a 5 year guarantee on our products with COB (Chip).
You have the opportunity to come and see our showroom if you shop B2B. You have the opportunity to see our showroom physically or virtually. For booking send email to info@antidark.dk.
If you want to see our products as a private person, we refer to our retailers, which you can get a full overview of in our retailer list.
Did you find the answer to your question?
Our team of experts is ready to help you find the perfect lighting solution.
You can reach us by phone (+45 6341 8888), email (info@antidark.dk), or via our live chat feature, located in the bottom right corner of this page.
