Customer service
How can we help you?
Welcome to ANTIDARK’s customer service for private customers. Please click the button below if you are a business customer.
We are here to ensure that your experience with our products and services not only meets, but exceeds your expectations.
From the moment you consider an ANTIDARK product, to after you have received it, we are ready to assist you. Our dedication to quality and Scandinavian design aesthetics is reflected not only in our products, but also in the service we provide.
Whether it concerns returns, complaints, delivery details, personal advice, or our terms of trade, our goal is to make your experience as seamless and satisfying as possible.
At ANTIDARK, we are committed to informing, advising, and supporting you throughout your journey with us.
LIGHTING ADVICE
We take pride in providing advice about our products.
ABOUT US
Click to read more about who we are and how to contact us
TERMS OF TRADE
Read more about our
terms of trade
We will be closed for the Christmas holiday
from December 21st
until January 2nd.
If you place your order by Thursday, December 19th, before 12:00 noon, we’ll ship your items before we go on Christmas holiday. If you order after this, we’ll pack your items as soon as we’re back on January 2nd.
We wish you a Merry Christmas and a Happy New Year!
FAQ - Frequently asked questions
To return an item, please use our return portal. At Antidark, as a private customer, you have an extended return period; we offer a 30-day cooling-off period from the day you receive the item. Make sure that the product is in the same condition as when you received it and that it is returned in the original packaging. Read more about RETURNS.
If you experience any issues with your product, please contact us immediately. We will ask for photo documentation of the problem and ask some follow-up questions to better understand the situation. After that, we will ensure a quick and satisfactory resolution. Read more about CLAIMS here
If you place an order on a business day before 12 PM, your order will be shipped the same day and delivered within 1-2 business days. For orders placed on weekends, holidays, and during vacation periods, the item will be shipped on the first business day thereafter. We only deliver to parcel shops in Denmark. We offer free shipping in Denmark for private customers on orders over 499 DKK.
Read more about DELIVERY.
Our team of experts is ready to help you find the perfect lighting solution. You can contact us by phone (+45 6341 8888), email (shop@antidark.dk), or our live chat feature on the website for personalized advice.
Yes, it is completely safe to shop on our website. We use the latest security protocols to protect your personal information and ensure a secure payment process.
If you wish to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that it may not always be possible if the order has already been processed
If you are shopping as a private customer with us, we deliver to parcel shops in Denmark. However, please note that we do not ship to Greenland, the Faroe Islands, or any countries outside of Denmark.
We offer free delivery to Danish parcel shops for orders over 500 DKK. For purchases of 499 DKK or less, the delivery cost is 60 DKK including VAT.
At ANTIDARK, we offer private customers an extended 30-day right of withdrawal, valid from the day you receive your order.
In short – when you shop with us as a private customer:
All our prices are listed in Danish kroner (DKK) and euros and include 25% VAT. We offer free shipping on purchases over 500 DKK. For purchases below this amount, the shipping cost is 60 DKK.
We ship your order with GLS to a parcel shop in Denmark, with an expected delivery time of 1-2 business days. If you place your order before 12:00 PM on weekdays, we will ship it the same day. You can track your order via a track & trace link, which you will receive by email.
We accept payment by Dankort, Visa, MasterCard, and MobilePay, and the payment will only be charged when the item is dispatched. Returns must be made within 30 days via our return portal.
For more details, please read our full terms and conditions on the website.
