Returns for private customers

The following applies to returns for private customers. If you are a business customer, please click HERE

We want you to be fully satisfied with your purchase. Should you unexpectedly wish to return a product, we offer a simple and smooth return process.
You have 30 days to cancel your purchase from the day the product is received

You have 3 options for returning your package with us:

  1. Order a return label from GLS through us, which you will receive via email. The cost is 60 DKK per package.
  2. Arrange your own return shipment via another courier.
  3. Drop off your return package at our address in Middelfart during our opening hours.

If you wish to exchange a lamp for another, you must return the lamp to us and place a new order for the lamp you want instead.

It's that easy!

  1. Create your return shipment here on our return portal, whether you wish to send it through us, arrange the return yourself, or drop off the items with us.
  2. Pack your items as they were when you received them. See Packaging Requirements.
  3. Drop off your package at a GLS parcel shop or with the courier of your choice.
  4. You will receive your refund.

If you have chosen to order your return label through us, you will receive an email with a QR code. You need to show this QR code at your GLS parcel shop, and the employee will print a label to be attached to the package.

If you have chosen to handle the return shipping yourself, you can do so as soon as you have filled out the form above and clicked “Submit return form.”

The same applies if you choose to deliver the goods directly to us. Just remember to check our opening hours and approach a staff member on-site so we can process your return correctly.

Price for return shipping

You are responsible for the cost of your return shipment to us. The price will be deducted when we issue your refund. The price for your return shipment is per label, and the following size requirements apply to your packages:

  • Maximum weight: 20 kg.
  • Maximum length: 200 cm on the longest side
  • Length + circumference must not exceed 300 cm

Your price for a GLS return label: 60 DKK per return label.

Packaging requirements

Please see the packaging size requirements above. If the size of your return shipment exceeds these requirements, you are free to choose any other return shipping method.

The lamps must be returned in their original packaging and in the same condition as when you received them.

REMEMBER to include your order number in the package to ensure a quick processing of your return shipment.

Labels must not be attached to or in any way damage the original packaging. Labels should only be attached to the outer packaging, where the original shipping label was placed. The return label should be applied over the original shipping label.

We reserve the right not to refund orders that do not meet these requirements.

When do I receive my money?

We will process your refund for the return shipment as quickly as possible. It may take up to 7 days from the time we receive your return.

You are responsible for the cost of the return shipment. The total cost of the return shipment will be deducted from your refund amount. The refunded amount will be credited to the same account you used when purchasing the items.

Complaint

If your return is related to a complaint, please read more here about how we handle complaints.

Returns for business customers

Are you a business/B2B customer with us and wish to return one or more products? Read here to find out what you need to do.

Extended Return and Cancellation Policy at ANTIDARK

At ANTIDARK, we are proud of the quality and design of our lighting products. However, we understand that buying online requires a certain level of trust, and we aim to strengthen this trust by offering an extended 30-day right of withdrawal. This allows you to experience and integrate our products into your space, ensuring that they meet your expectations.

How does the right of withdrawal work?

  1. Decision period: From the moment you receive your product, you have 30 days to decide if you want to keep it. We want you to feel confident in your purchase, which is why we provide you with more time than the standard legal period of 14 days.
  2. Notification of withdrawal: If you decide the product is not right for you, you must inform us within the 30-day period. This can be done through our contact form on this page. If you have any questions, you can contact us at shop@antidark.dk or by phone at +45 6341 8888.
  3. Returning the product: After informing us, the product must be returned within 14 days. The product must be in the same condition as when you received it and in its original packaging. Please include a copy of your invoice or order confirmation as proof of purchase.
    Use this address when returning products to us:
    ANTIDARK ApS
    Damgaardvej 2
    5500 Middelfart
    Denmark
  4. Refund: Once we receive the product and confirm that it meets the return conditions, we will refund the full purchase amount to the original payment method. Please note that ANTIDARK does not cover the cost of returning the product.

Additional information:

  • Exceptions: Please note that the right of withdrawal does not apply to products that are custom-made or adapted to individual needs.
  • Condition of returned items: To ensure a full refund, the product must be returned in unused condition and in its original packaging. Products that are returned damaged, used, or in a condition that clearly indicates they have been used beyond what is necessary to determine the nature, characteristics, and functionality of the product may result in a refusal of refund or a deduction for depreciation.
  • Processing time for refunds: We strive to process your refund quickly. However, please allow up to 14 days from the receipt of the returned item for the refund to be completed.
  • Contact us: If you have any questions or need further information about our return and withdrawal policy, our customer service is always ready to assist you. We value your trust and aim to ensure that your experience with ANTIDARK is as positive as possible.

Thank you for choosing ANTIDARK, and we look forward to illuminating your space with our designs.

Dyk ned i vores kollektion af minimalistiske og tidløse lamper. 

Produkter der er skabt med kærlighed til lyset, teknisk kvalitet og morderne skandinavisk design.

Nyheder

Udforsk vores seneste tilføjelser til både indendørs og udendørs belysning, og oplev, hvordan vores lamper kan forvandle ethvert rum.

Vores univers

Træd ind i ANTIDARKs verden, hvor lys og design forenes. Udforsk vores inspirationsside for idéer til at forvandle dine rum, eller dyk ned i vores historie og passion for kvalitetsbelysning. Opdag også, hvordan vi kan skræddersy belysningsrådgivning til dine behov. 

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Er du erhvevsdrivende og har du en registreret virksomhed indenfor belysning, interior, elinstallation eller arkitektur, kan du skrive dig op som kunde hos os.

Hvem er Antidark

ANTIDARK er et dansk belysningsfirma fra Middelfart, der kombinerer stilfuldt design med høj kvalitet. Med rødder i skandinavisk design, tilbyder vi minimalistiske og tidløse lamper.
Vores produkter sælges B2B og er tilgængelige gennem detailhandlere og webshops i hele Europa.

Bliv forhandler

Bliv en del af ANTIDARKs forhandlernetværk og bring vores skandinaviske designlamper til dit marked.
Vi inviterer detailhandlere til at samarbejde og udvide vores rækkevidde i Europa.
Kontakt os for at udforske mulighederne for at blive en officiel ANTIDARK forhandler.

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Dive into our collection of minimalist and timeless lamps.

Products created with a love for light, technical quality, and modern Scandinavian design.

News

Explore our latest additions to both indoor and outdoor lighting, and discover how our lamps can transform any space.

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ANTIDARK | Damgaardvej 2 | 5500 Middelfart | Denmark

B2B universe

Become a B2B customer with us

If you are a business owner with a registered company in lighting, interior design, electrical installation, or architecture, you can sign up as a customer with us.

Who is Antidark

ANTIDARK is a Danish lighting company from Middelfart, combining stylish design with high quality. With roots in Scandinavian design, we offer minimalist and timeless lamps.
Our products are sold B2B and are available through retailers and webshops across Europe.

become a retailer

Become part of ANTIDARK’s retailer network and bring our Scandinavian design lamps to your market.
We invite retailers to collaborate and expand our reach in Europe.
Contact us to explore the possibilities of becoming an official ANTIDARK retailer.

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Tilmeld dig vores nyhedsbrev og vær med i lodtrækningen om et gavekort på 1.000 kr. til vores webshop!🎄Vinderen trækkes d. 19. december og kontaktes direkte via mail.

Som tak for din tilmelding får du samtidig en rabatkode på 10% til dit næste køb.

Tilmeld dig nyhedsbrevet og vind et gavekort på 1.000 kr.! Vinderen trækkes tilfældigt 19. december og kontaktes på mail.

Som ekstra tak får du en rabatkode på 10% til dit første køb!

Obs. Du skal være over 18 år og bosat i Danmark for at deltage i konkurrencen.

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