At ANTIDARK, we pride ourselves on our design philosophy, where quality and durability are central. However, we understand that unforeseen issues can arise, and in such cases, our highest priority is to assist you.

Quick and efficient help

Should you encounter a problem with one of our products, we are here to ensure a smooth and fair resolution. If your complaint is justified, we will exchange the item at no extra cost to you. To make the process as quick and efficient as possible, we ask you to send us photo documentation of the problem. This not only helps us quickly assess the situation but also provides us with valuable insights so we can continue to improve our products.

How to submit a complaint:

  • Send us an email: If you have a complaint, it’s easy to get in touch with us. Send an email to and attach photo documentation of the problem you’re experiencing. This will help us better understand the situation and expedite the process.
  • Contact us by phone: If you need to speak with us before submitting your complaint, or if you have any questions, feel free to call us at +45 63 41 88 88. Our team is ready to assist you with guidance and support.
  • Quick response: We aim to respond to all inquiries within 24 hours during our business hours, but it may take up to 5 business days at times. Your satisfaction and trust are crucial to us, and we work hard to ensure that your experience with ANTIDARK is positive, even when unforeseen challenges arise.

Our commitment

Your trust and satisfaction are at the core of our business. We appreciate the opportunity to address any issues and thank you for giving us the chance to make it right. At ANTIDARK, we are dedicated not only to delivering high-quality lighting solutions but also to ensuring that your experience with our products is nothing short of excellent.

FAQ - Frequently asked questions

At ANTIDARK, you have a 24-month warranty from the date of purchase. This means that you can file a complaint about any defects or deficiencies in the product that were present at the time of delivery. Depending on the specific situation, you may be entitled to repair, exchange, partial or full refund, or a price reduction.

To submit a complaint, please send us an email at with a detailed description of the problem along with photo documentation. This helps us assess the situation quickly and effectively. Remember to include your proof of purchase and order number in the email.

If your complaint is justified, ANTIDARK covers reasonable costs associated with returning the item. We recommend that you contact us first so we can guide you on the best way to return the item.

A justified complaint covers defects and deficiencies that were present at the time of delivery and not caused by normal wear and tear, improper use, incorrect installation, or other damaging actions. We will request photo documentation and possibly additional information to assess the complaint.

Once we receive your complaint, our team will review the submitted information and assess the case. You will receive a confirmation of the receipt of your complaint and will be kept updated on the process. We strive to process all complaints quickly and fairly.

Yes, if your complaint is justified, and it is not possible to repair or exchange the item, you may be entitled to a full refund. The decision on the refund will be made based on an assessment of the specific situation.

Quality and durability are at the core of our design philosophy. All our products undergo rigorous quality controls before they leave the factory to ensure they meet our high standards. We also value feedback from our customers, which helps us improve and ensure the quality of our products.

Warranty at ANTIDARK

At ANTIDARK, we are dedicated to delivering high-quality lighting solutions that meet your expectations. We stand behind the quality of our products and therefore offer a 24-month warranty in accordance with the statutory rules on defects.

What does the warranty cover?

The warranty ensures that you as a customer can file a complaint about defects and deficiencies in the purchased product that were present at the time of delivery. This may involve repair, exchange, partial or full refund, or a reduction in price, depending on the specific situation.

For a complaint to be considered justified, the fault must not be caused by improper use, incorrect installation, or other damaging actions. Examples of improper use may include, but are not limited to, overloading, exposure to unsuitable environments, or using the product in a manner that contravenes the instructions for use.

How and when should you file a complaint?

If you discover a defect in your product, it is important that you act within a “reasonable time”. We consider a complaint filed within 1 month after the defect is discovered to be timely. To initiate a complaint, please contact us with a description of the problem and documentation of your purchase, such as an invoice or order confirmation.

Returning defective goods:

Before returning an item with a complaint, we encourage you to contact our customer service so that we can guide you through the process and possibly resolve the issue without the need for a return. If it becomes necessary to return the item, it should be sent to the following address in secure packaging:

ANTIDARK Damgaardvej 2 5500 Middelfart Denmark

Remember to provide details about the complaint and include a copy of your receipt or other proof of purchase. We cover reasonable shipping costs for returning goods where the complaint is justified, but not extra costs associated with a more expensive delivery method than standard delivery.

Processing your complaint:

Once we receive your complaint, we will promptly address the issue and keep you informed about the process. You can expect an initial response within 1 week, where we will inform you about the next steps.

Our handling of personal data in connection with complaints complies with GDPR and ensures confidentiality and secure processing of your data.

At ANTIDARK, we are here to help. If you have any questions or need further assistance, you are always welcome to contact us.