Welcome to ANTIDARKS
CUSTOMER SERVICE for B2B customers
We take pride in offering our B2B customers the best possible service. On this page, you will find all relevant information about our delivery, consulting, returns, claims, as well as more about our company.
Read our terms and conditions here.
Delivery within 1-2 business days.
Consulting
We are here to ensure that your experience with our products and services not only meets but exceeds your expectations.
From the moment you consider an ANTIDARK product to after you have received it, we are ready to assist you. Our dedication to quality and Scandinavian design aesthetics is reflected not only in our products but also in the service we provide.
We have lighting consultants who are ready to advise you on both our products and your project.
Returns
We want you to be completely satisfied with your purchase. Should you unexpectedly wish to return a product, we offer a simple and smooth return process.
Contact us at info@antidark.dk or by phone at +45 6341 8888, and we will assist you further.
The lamps must be returned in their original packaging and in the same condition as when you received them.
REMEMBER to include your order number in the package, so we can ensure a quick processing of your return shipment.
No labels should be applied or anything that could damage the original packaging. Labels should only be applied to the outer packaging where the original shipping label was placed. The return label must be placed on top of the original shipping label.
Claims
If you encounter an issue with one of our products, we are here to ensure a smooth and fair resolution. If your claim is valid, we will replace the product at no extra cost to you. To make the process as quick and efficient as possible, we kindly ask that you send us photo documentation of the issue. This not only helps us assess the situation swiftly but also provides valuable insights that allow us to continue improving our products.
Contact us via email at claims@antidark.dk or call us at +45 63 41 88 88 – we will handle your claim promptly.
Your satisfaction and trust are crucial to us, and we work hard to ensure your experience with ANTIDARK is positive, even when unforeseen challenges arise.
